Frequently Asked Questions

Where is Remuera Pharmacy located?

We are located at 377 Remuera Road, Remuera, Auckland, New Zealand. View map

Why shop with us?

We take a personal approach to everyday health. We strongly support natural products and beauty solutions and  "New Zealand Made" products. Many different product ranges have been through our screening process before we put them online, to ensure their efficacy. We offer a large range of products to help customers find the perfect product, all at affordable prices. We hope that you will have a fantastic shopping experience at Remuera Pharmacy, from reading the staff and customer reviews to simply reordering your health and beauty supplies online in a couple of easy steps. We work hard to ensure you will be satisfied after shopping with us. We also love to hear from customers, so please don't hesitate to contact us with any feedback or questions you may have.Please come in and see us at one of New Zealand's longest established pharmacies. ( established 1909 - over 100 years ago! )

Pharmacist in Charge- David Gaseltine. Please feel free to ask any of our dedicated Pharmacists or qualified staff to help you with any of your health issues or any questions you have about your medication's or products we stock. 

How long does it take for the shipping after I place my order online?

Our online sales operating time is from 7am NZT to 4pm NZT. Once we receive your order please allow 24-48 hours for us to prepare your order , contact you regarding payment and prepare dispatch. Within New Zealand the approximate delivery time after dispatch is 1-3 business day. International deliveries will need to contact us directly to arrange shipping.

Is it safe to order online from your website?

Definitely. How our order process is setup is that you place an E-MAIL order which then we get back to you and arrange the rest. Please order via orders@remuerapharmacy.co.nz

What to do if I cannot find the order confirmation in my email inbox?

Please check your junk mail folder. If you are using email filtering software, our automated email might get placed there. If you are still not able to find it, please let us know and we can resend you another one.

Can I order prescriptions through the website?

Prescription items are strictly phone-order-only at the moment. Please refer to our Prescriptions page for further details.

Please note- we will require the original prescription, or a fax from your doctor (with the original to follow from the doctor) before we are able to dispense your prescription.

Why I cannot find some drugs that I normally get from my local pharmacies?

Some controlled drugs that are potentially being abused and misused are not allowed to be sold online. Some may require a face-to-face consultation with our pharmacist. We do not support any drug abuse activities and will not supply products containing codeine and pseudoephedrine among others. If you are not sure whether the medication you are looking for is restricted, then please contact us for more information.

Why do international prices (other than NZD) change slightly every week?

Our base currency is the New Zealand Dollar. Since the currency exchange rate fluctuates daily, you will see different prices in products and shipping cost when being converted to international currencies. Our currency converter is intended as a rough guide only as we are unable to determine what exchange rate has been set by your bank.

What can I do if I cannot find a product I need on your website?

We are constantly uploading more and more products onto our website. If you cannot find the product you are looking for, please send us an email about this particular product or brand or range. If we are able to source it for you, we will prioritize it, just for your convenience, or provide a manual quote for this particular item. Please direct any questions you have to, questions@remuerapharmacy.co.nz 

How do I stay informed about special offers?

Our special offers are generally "limited in time" and "only while stocks last". It is very important for you to stay informed of these offers. We recommend that you subscribe to our mailing list. You will be notified about the new products, specials, clearance items, value packs, and/or even a top secret hush-hush discount code for further discounts on your next order! Rest assured that we do not share your email address with any third parties.

What are the procedures for pick up in store option?

We welcome our customers to pick their products at our store in Remuera Pharmacy. We can arrange this once we get in touch with you to arrange payment. If you would prefer to come in and browse when collecting your products, our address is:  Remuera Pharmacy, 377 Remuera Road, Remuera, Auckland, New Zealand (Please click on the "Find Us" tab for a Google map of our location.

I have other questions that are not listed here, how can I get the answer?

Please go to our contact us page and email away your questions. Our customer service team will be happy to reply to your inquiries.